Still wrong? Write to a person.

Under the Consumer Protection (E-Commerce) Rules, 2020, we name a grievance officer for complaints you cannot settle in the app.

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. Most order problems are settled in the app in about a minute, well before they reach this page.

A complete message lets us move faster:

• your name and the phone number on your Zippit account;
• the order number and the shop or shops involved;
• what went wrong, and what you would like us to do;
• photos or screenshots, if you have them.

You can call the National Consumer Helpline on 1915, which is free and available in several languages. You may also approach the District Consumer Disputes Redressal Commission. You do not need to wait for us to finish before doing either.